At Rènü Dermatology, every appointment is carefully scheduled, prepared for, and tailored specifically to you. Whether you are visiting us for lip filler, microneedling, skin boosters, or piercings, your time slot is reserved exclusively for you, and we ensure everything is ready for your treatment.
This is why we have a strict cancellation policy in place.
Our Cancellation Policy
To keep things transparent and fair for all clients, our policy is:
- 100% charge for no-shows
- 100% charge for cancellations made within 24 hours of your appointment
By booking with us, you are agreeing to these terms.
Why Do Clinics Have Cancellation Policies?
1. Your Appointment Time Is Reserved Just for You
When you book an appointment at Rènü Dermatology, that time slot is blocked out exclusively for you. This means we turn away other clients who could have taken that space.
Last-minute cancellations or no-shows leave gaps that are often impossible to fill.
2. Preparation Happens Before You Arrive
Many treatments, especially injectables and advanced facials, require preparation before your appointment, including:
- Setting up sterile equipment
- Preparing products, some of which cannot be reused
- Allocating appropriate treatment time
A missed appointment does not just waste time, it can also result in wasted clinical resources.
3. It Protects Small Business Sustainability
As a small, independent clinic, last-minute cancellations directly impact the business. Unlike large chains, we do not have unlimited clients to fill gaps instantly.
Cancellation policies help ensure the clinic remains sustainable so we can continue offering high-quality, safe, and professional treatments.
4. It Respects Other Clients
We often have waiting lists, especially for popular treatments like lip filler, microneedling, skin boosters, and piercings.
When someone cancels last minute or does not show up, another client misses the opportunity to book that slot.
Why We Charge 100%
Some clinics charge partial fees, but at Rènü Dermatology, we operate a 100% charge policy for:
- No-shows
- Cancellations made within 24 hours
This is because:
- The appointment time cannot realistically be re-filled
- Preparation and admin work has already been completed
- It encourages commitment to booked appointments
This policy ensures fairness across all clients and helps reduce last-minute cancellations.
We Do Understand Life Happens
We know emergencies and unexpected situations can occur. If something unavoidable happens, please contact us as soon as possible.
While the policy is in place, we always aim to approach situations with professionalism and understanding where appropriate.
How to Avoid Cancellation Fees
To avoid charges, please:
- Give at least 24 hours’ notice if you need to cancel or reschedule
- Set reminders for your appointment
- Book a time you know you can commit to
Our Commitment to You
At Rènü Dermatology, we are committed to:
- Providing safe, high-quality treatments
- Giving each client dedicated, uninterrupted time
- Maintaining a professional and reliable service
Our cancellation policy helps us uphold these standards for every client.
Final Thoughts
Cancellation policies are not about being strict. They are about being fair, respectful, and professional.
By honouring your appointment, you are supporting a small business and helping us continue to deliver the level of care and results you expect from Rènü Dermatology.