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Refund policy

Our refund Policy was last updated on 20.11.2025.

 

Refund Policy – Rènü Dermatology

At Rènü Dermatology – Aesthetics & Beauty Lymington, we are committed to providing high-quality treatments and exceptional service. This Refund Policy explains when refunds may or may not be issued.

1. Treatments & Services

All treatments (including Botox, filler, skin boosters, facials, Japanese head spa, microneedling, extraction facials, LED facials, etc.) are non-refundable once the service has been completed.

This is because:

  • Time, products, and equipment are allocated specifically for your appointment

  • Results vary from person to person

  • Treatment outcomes cannot be guaranteed

However, if you experience any concerns or complications, please contact us within 48 hours so we can review and offer support.

2. Deposits

A non-refundable deposit is required to secure your appointment.
Deposits are deducted from the total cost of your treatment.

When a deposit may be lost:

  • No-show to your appointment

  • Cancellation with less than 48 hours’ notice

  • Arriving too late for the treatment to be carried out

Deposits may be transferred to a new date if 48 hours’ notice is given.

3. Cancellations & Rescheduling

  • Cancelling or rescheduling with 48+ hours’ notice: deposit can be transferred

  • Cancelling with less than 48 hours’ notice: deposit is lost

  • No-shows: full deposit is lost

4. Courses / Packages

Pre-paid treatment packages (e.g., microneedling courses, facials, Japanese head spa packages) are non-refundable once purchased.
They may be transferred to another treatment at the practitioner’s discretion.

5. Gift Vouchers

Gift vouchers are:

  • Non-refundable

  • Valid for 12 months

  • Redeemable against any service

  • Cannot be exchanged for cash

Lost or stolen vouchers cannot be replaced.

6. Products

For hygiene reasons, all product sales (including skincare, aftercare, tools, etc.) are final and non-refundable unless the product is faulty.

If a product is faulty, please get in touch with us within 7 days with proof of purchase.

7. Medical Suitability

If you are deemed medically unsuitable for a treatment on the day of your appointment, your deposit may be transferred to another service or refunded at our discretion.

If you fail to disclose important medical information ahead of time and cannot receive the treatment on arrival, the deposit is not refundable.

8. Training Courses (if applicable)

All training course bookings and deposits are non-refundable due to limited spaces and pre-allocated resources.
Rescheduling may be offered where possible.